How to track your tickets

You might want to keep track of your support requests to verify the stage of their resolution. To do so:

1. Click your profile icon on the upper-right side of the help center page, and then select My activities. By default, the page displays all requests that you have submitted.

2. To filter your requests by status, select a request's status from the Status drop-down.

   • Any - includes all the statuses listed below.

   • Open - a ticket that's been assigned to an agent who is working to resolve it.

   • Awaiting your reply - a ticket that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.

   • Solved - a ticket that's been resolved.

3. To search your requests, enter a term in the Search requests box. This search includes the communication exchanged within the ticket.

4. To see the details of a request, click the request's title in the Subject column.  

You can also view requests you are CC'd on by selecting the Requests I'm CC'd on tab located over the Search requests box.