Raise a support ticket – Cencora

If searching the knowledgebase doesn't provide the answers you need, you can contact the support team by selecting Submit a request next to your profile name at the top of the page. The ticket form will be displayed.

Tip: Within the form you have the CC field where you can include the users who need to view the ticket.

If you work with more than one product, you can specify which one your request pertains to by selecting it from the Product/Application drop-down.

Please fill out all the necessary fields, the fields that are not obligatory are specified as "(optional)".

Important: If you are working for a research organization on behalf of a sponsor, please enter their name as this will help us direct you to the correct team and ensure a quicker response.

There are three Customer Priority options:

Urgent - choose this if your system is severely interrupted or unavailable for several users.
High - choose this if the system is interrupted or unavailable for a single user, or is an issue that substantially restricts the service for many users, or is high priority for your business.
Medium - choose this for any other issue.

If possible, please provide attachments as it helps the support team to identify the issue.

Click Submit and a support agent will get back to you as soon as possible.

Note: Remember that you can also contact the support team via email support@phlexglobal.com.In this case just CC the required person in your email.

Related articles